1. Satisfaction Guarantee

Following our launch on [date] we are offering a satisfaction guarantee for the first 6 months ending on [date]. During this period, you may request a refund or store credit for change of mind where:

• you provide proof of purchase;

• you make the request within 15 days from the delivery date of the products;

• the products are not sale items, custom-made products, special buy products or gift vouchers; and

• you complete a return form available at "Return Form".

We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

You may have rights under the Australian Consumer Law (see below).

2. Australian Consumer Law (including faulty or defective products)

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.

3. Contact Us

For more information, contact us by email at contact@bambooonly.com.au.

Bamboo Era Pty Ltd (ACN 687 416 771)

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